Author: steve

  • How much should a new website cost?

    How much should a new website cost?

    Well, we have to say it. The cost of a new website depends. And it can vary greatly. 

    We’ll start with a price range for building a site. It’s useless really, but if we don’t show it up front we won’t answer the basic question. 

    Building a new site can range from a few hundreds dollars to 10s of thousands. Is that vague enough? 

    Most small businesses can expect to spend $2,000-$4,000 for a new site that is not one of the template drive CMS systems. More on those in a bit.

    So why the wide range in cost site development? 

    Broadly speaking, there are a few factors involved. The following will impact the price of building a new website..

    Technical complexity of the user experience. 

    Once you step beyond the basic HTML code of a site and start to address functionality, costs can rise. Any reaction the site has to a user action increases the technical complexity. Common elements  like form fills or simple roll-over/clicks to display expanded content, are usually not too costly.  Most front-end developers can handle these things, and if you have a CMS like WordPress, there are plugins the take care of them.

    If you start to get too complex, you will need to engage UX designers and site architects as well as developers. The project can go from easy to difficult very quickly. It is not just a matter of coding a function, but ensuring the entire site navigation/interface  is user friendly, the technologies are compatible, and the structure is manageable as the technical aspects get complex. Very few sites get to this level, but when they do, it can be a 5 to 6 figure cost.

    So the more you want the site to do, the more time and higher level of technical knowledge is required. This simply costs more.

    The creative/aesthetic level

    Do you want a truly unique creative execution with custom design and graphics, or are you good with available themes and stock creative?

    There are a lot of stock image and video resources available. You can get some nice creative elements for relatively cheap. Then there is additional time to make the images web-friendly, resize and change their format. While it takes some time, it is a more economical option.

    Custom creative elements take time to design and execute. For this site (fanaticallydigital.com) the creative is entirely custom. The graphic designer created the elements for all the main pages. This takes talent and time. A site that uses custom graphics can easily have a five-figure price tag. 

    Managing the cost of revisions

    Beyond the general directions (stock vs custom), is the number of revisions. Whichever route is taken, the website owner rarely accepts the first version. Each iteration is more time and adds more cost. Scopes of work have to be very clear on the number of revisions allowed or the approval process for the additional hours to make them.

    Ongoing cost for hosting and maintenance

    Once built, a website has to live somewhere and be updated regularly. Hosting can be as cheap as $15/month (or less) or $100+ (though rarely this high.) Most websites can have adequate hosting for $15-$30/month. 

    Maintenance is another issue. For something like a WordPress site, basic upkeep is pretty straightforward. But, most site owners are not familiar enough with the CMS to do this. As a result, maintenance is not done and then a core WP update breaks the site because the site was too far out of date. 

    Ultimately, time/hours are the most costly part of building a site. And the more specialized the knowledge needed, the higher the hourly rate.

    So, realistically, what can a business expect to pay for a website to be created?

    On the low end $20/month using templates and doing the work yourself.

    Cost of Captive CMS Systems

    Using platforms like Wix or Squarespace for a basic site, or Shopify for ecommerce, you can have a relatively low development cost IF you use the templates and do the work yourself. 

    Wix starts at $17/month, but you’d likely want to opt for the $29/month Option or higher

    SquareSpace starts at $16/month, but again, you’d want to opt for the higher $23/month option or higher.

    Both Wix and SquareSpace have ecommerce capabilities, but if you are serious about selling online, you’ll want to look at Shopify

    Shopify starts at $29/month and has good base packages. 

    What about WordPress?

    WordPress (WP) is one of the most popular content management systems (CMS),however  it is not an out-of-the-box solution. Where the above-mentioned website builders are straightforward if you use their templates, WordPress requires a basic understanding of how the CMS works and the ability to work with the Themes and Plugins. If you are not familiar with it, WordPress can be frustrating (you do need that for the others, but they are easier to grasp.)

    That said, companies like GoDaddy and BlueHost have built website wizards to help you create a WordPress site. What is challenging is that, even with the wizards, things can go sideways. You can only deal with that if you learn the ins and outs of the CMS. 

    So, why is WordPress so popular?

     It was an early entry into the CMS ecosystem before sites like Wix and SquareSpace became popular. As an open source CMS, developers could implement sites and site owners could edit the sites without having to pay recurring license fees. It became an early goto for a CMS because little else could compare.

    WordPress is also more flexible than the captive CMS systems like Wix and SquareSpace. The UX can be customized and functionality can be created that is unique. Developers soon specialized in WP development, making it their goto for client solutions.  It also has a vast library of plugins that extend functionality for little or no additional cost. 

    Other CMSs can be customized, but there are simply fewer resources available to do so and the knowledge is applicable only to the respective CMS. Besides, once you start with customization that requires code development, you step away from the low-cost advantage of these CMSs.

    Also, WordPress is portable. Unlike the captive CMS systems, you can move a WP site from one host to another. This allows site owners to assess their hosting costs and make adjustments if needed.

    What should a site developed in WordPress Cost?

    If you hire a WordPress developer to create your site, the cost will range based on customization.

    Using a theme with no customization, but adding your graphics and images, you can expect $750 on the very low end to $3,000 on the higher end. 

    If you add custom page templates, the cost can increase by a few hundred to a few thousand dollars. Sorry, but it just depends on the complexity of the customization.

    Add custom graphics and WP sites can cost $10k or more. 

    The two pricing elements in site development (including WP sites) are time and specialized knowledge. 

    Most businesses can get a nice WordPress site developed for a few thousand dollars.

    There is much ambiguity in website development pricing. Some of this has to do with the number of technical variables and some has to do with who is developing the site. Domestic developers cost more, off-shore is less to varying degrees, As you reap the benefit of lower cost, you experience the trade-offs of off-shoring projects. 

    We may dive into the components of a website development project to provide a better understanding of why the cost and experience you have can vary so much.

    Finally, we’ll close with this: Whether a development project is successful or not depends as much on your ability to understand what the purpose of the site will be. Is it a sales-assist for your sales team, is it a lead gen, ecomm/sales,  or is in branding and awareness. Chances are it can be all, but your company may emphasize one or two more than the others. The site needs to be designed accordingly. 


    Is SEO critical, Conversion Optimization, Calculators for prospective customers, disseminating sales material? This an a host of other questions should be answered before the site development project gets going.

  • Why is it hard to trust Google Ads AI?

    Why is it hard to trust Google Ads AI?

    There is no doubt that Google is pushing advertisers and their agencies to implement Google Performance Max or PMax (combined with Gemini.) PMax is Google’s latest iteration to automate the advertising program for companies. Whether your program is search, display, or shopping, Google wants to move you to PMax, promising that it will outperform anything you do.

    If you are new to digital advertising, you’ll see that implementing a PMax campaign is not too difficult. But that is part of the issue. As the path of least resistance, it makes it easy not to consider what you don’t see and don’t know. For advertisers that have worked through the programs of manually managing ads and automated campaigns, as well as implementations between the two, fully trusting PMax is a challenge.

    Trust issue with Google Ads

    When you speak with a Google rep, they are confident that the automated system is the best. They quite sincerely believe and recommend advertisers use it. The confidence with which they tout PMax is borderline cult-like. If you dive into the details of the ads and run a PMax for an extended period, your trust in their confidence will wane.

    Some basic observations with Search Terms

    In a fully automated program, Google will present your ads to users in various channels that the AI considers important and likely precursors to a conversion. With all the data that the AI is fed, it makes sense that it should be able to determine what leads to a conversion. So, why do we lack confidence?

    Run a managed search campaign

    Even if you use an exact match or phrase match, Google will present your ads to people based on what it deems to be a close variant. While doing this, Google continually asks you to move all your terms to a broad match. In theory, this allows the system to match against what it deems intent, even if the search term used doesn’t appear to match with your target keywords.

    Take a look at the search terms that were entered and triggered your ads. Some very basic things stand out. As an example, look at geographic terms. 

    Run ads for your local market using geo-targeting. With that, you can also use geo modifiers, such as “xyz companies in Chicago.” You will notice some things:

    1. People who enter “xyz companies in Canada.”  will show up.
    2. If you add “Canada” as a broad negative match, suddenly, “XYZ companies in Toronto” or some other geography like France, New York, San Diego etc will show on the search query report.
    3. Long-tail bidding has not been possible for a long time, but Google is still showing that people are using long-tail searches.

    Google Ads Deliver to Inappropriate Searches

    These few (of many issues) used to be fully manageable through match-type implementation. Now that Google ignores match types, all we can do is add negatives. This has always been part of the process, but it is now the only tool we have.

    To the issue of trust in Google’s AI: A company can only work with other companies in a market, they set up the Geo-targeting correctly and also set up target keywords correctly, but Google is showing ads to people who explicitly are looking for providers in other markets. 

    When giving the AIs even a little latitude, Google spends advertising dollars on searches that cannot lead to a qualified prospect. It seems to be a simple concept that when we target a geo and use geo-targeted terms, the AI should be able to weed out bad queries. It just doesn’t.

    A cynical perspective is that Google is simply amping up the number of bidders for each user search, thereby driving up the average CPC. Similar to the implication of removing long-tail bidding. Lump every 4+ word query into an auction with three or fewer words, and you increase the number of bidders for each auction. 

    Whatever the drivers behind showing queries that are not appropriate, the effect is the same: higher CPC and lower qualified clicks.

    The Fragility of PMax

    Moving from keywords to complete AI-managed campaigns through PMax, there are a few things that show up.

    Consistency matters to AI

    The PMax platform depends on a period of learning. Set a budget, and the system starts slowly, learning how people respond and eventually spending the entire daily budget. This can take 1-2 weeks. If you have a change, your PMax campaign can reset itself. 

    Budget Matters

    The representatives at Google will direct PMax users with large budgets to a special team with more experience on the platform. One thing we did notice is that the performance at the higher spending level did not match the performance at the lower spending level. It deteriorated. 

    This can happen with manually managed programs as well. However, there is a notion being presented that PMax is some kind of magic that can make your program work on any budget. 

    Learning Matters

    As marketers, understanding our customers and how they respond to our marketing is important. We can cross-seed our channels by learning from another channel. PMax campaigns (and, to a lesser extent, the responsive ad campaigns) remove our ability to learn. It either performs or it doesn’t. We can’t tell why because we can see nuance.

    Premature Confidence in Artificial Intelligence

    Over the past couple of years, AI has been hyped as the holy grail of advertising optimization. In reality, it has a long way to go. From basic mistakes that it doesn’t know are happening, or the need for a relatively steady state in order to maintain optimization, or not truly outperforming manually managed paid search programs at scale, PMax has a role in search but not the only part to play.

    Opaque AI Tools

    As mentioned earlier, learning matters in marketing. It is not enough that the AI “learns,” but the people managing the programs also learn. This is important to other marketing campaigns. Understanding how changes in your overall marketing, products, and competitors might affect campaign performance is also important. With the black-box AI, not only can you not see what is working, but you can’t see what isn’t… and the AI doesn’t know either.

    Take the recent problems with Google Generative AI Gemini and it’s image generation. It produced historically inaccurate images when users asked for it to create images of the pope (and other historical cases), and the images were clearly not an accurate historical representation(CNN.) Given that only white men have been popes (for better or worse), it is a simple historical fact; there is no ambiguity. But Gemini didn’t know that, or wasn’t allowed to apply it. 

    If real people hadn’t reviewed the images, the AI would continue to produce inaccurate results and never make adjustments. 

    So, we know Google Ads’ AI delivers ads for a Chicago company (that only wants to do business with other Chicago companies) to people interested in Canadian companies. What else is it doing that we can’t see? How much waste is there when implementing a fully AI-driven campaign with no inputs or visibility other than your URL?

  • Technical SEO An Overview

    Technical SEO An Overview

    Technical SEO is the process of ensuring search engines can access and easily crawl your website. From very basic things like a proper server response to the many aspects of how content is delivered to the web browser, they are reviewed and adjusted as part of technical SEO optimization. When done properly, search engine bots can crawl the site, and the search engine can index it so that it appears in the SERPS.

    Website Speed

    Website speed can be tricky in that site owners may not fully understand the elements involved. From their perspective, when they go to their site, it seems to load fast, and they’re lulled into believing that they have good site speed. But this is not necessarily the case.

    Browser Cache & Load Speed

    Browser caching is fairly standard practice. This means that the content one sees after visiting the site for the first time is rendered from the browser’s memory or cache, a very fast experience. This was developed to improve the user experience and to decrease the load on servers and bandwidth. For a site with frequent repeat visitors and few content changes, this is great. But, new visitors to a page may have a very different experience, and perhaps not a good one.

    Because site owners frequent their own sites often, their experience comes from the cache more often than from the server. When Google assesses a website’s speed, it does so from the perspective of a first-time visitor with no browser cache. Google’s assessment and a site owner’s speed experience can be very different.

    Content and Speed

    When site owners think of content, they typically think of what they see. But, when Google assesses site speed, there is a great deal more involved. Using PageSpeed Insights, SEOs can see the various elements of a page that are causing issues with load times. Here are three common speed bumps for websites.

    • One of the most common issues with non-optimized sites usually involves images that are way too large and not web-optimized.
    • Unused CSS and JS code is also an inhibitor to page loading
    • Render-block scripts cause issues with visible content not being loaded because it has to wait for js or other scripts to load first.

    Improving site load speed is one of the more difficult things to do. Balancing image size with creativity/quality and knowing what parts of the scripts are vital to the initial load versus what can wait or be eliminated, it is time-consuming to optimize for speed.

    Page Architecture

    Behind the content people see is code. Website architecture, including the code structure, helps search engines parse and understand the content. One of the tricky things is that you can use different approaches to render content the way you want users to see it, but those methods may not be good for search engines to understand it. The content needs to be rendered well for users and structured well for search engines. Both are absolutely compatible, but often one is forgotten.

    General User Exprience

    Beyond load speed, Google also looks at what happens when content is rendered. Is it within the screen, does it shift once loaded, is the contrast between elements visible, how is the element spacing, and so on? These elements play into how users will see and navigate the site.

    Trickier still, how the site is rendered is different for desktop vs mobile. Generally speaking, if the site is mobile-friendly, it will be good for the desktop. But, the reverse is seldom true. Whether using a mobile-first approach or depending heavily on responsive design (which should be ever-present anyway), the site code has to adjust the rendering appropriately for the users’ devices.

    These more common elements of technical SEO need to be addressed for every website to some degree. How deep you have to go and how much effort is needed really depends on your starting point.

    While there are tools out there that can identify problems, their proposed solutions are not always easily achieved by the average site owner. The process needs to set priorities and provide the right resources, which are often not available. If you are wondering how to improve site speed for your website, give us a call.

  • Digital Marketers’ path forward with AI

    Digital Marketers’ path forward with AI

    The white-collar professionals are confronting what blue-collar professionals have been dealing with for half a decade: What do you do when technology threatens to displace your job?

    In digital marketing, AI is pushing into everything from media optimization(not actually a new thing), to content writing and even image generation.

    Having been in marketing for over 35 years, I am seeing things come full circle. Before digital, the greatest asset a marketing professional could bring was strategic direction. As digital unfolded and more knowledge was required to manage the actual campaigns, a greater reliance was placed on people who knew how to execute the programs. How do you set up, manage and optimize a Google Search or Bing Search campaign or Facebook campaign?

    In fact, with Google dominating paid search, and the ROAS on it being so good, companies could expend entire budgets on Google, and measure the direct returns. But Google is removing tools and visibility, pushing advertisers into more opaque campaigns.

    For some advertisers where something like e-commerce revenue is the sole goal, Google’s AI is great. But, business tends to be messy, with micro-conversions, changes in direction, or post-click actions as important as online metrics that are not easily incorporated into the value equation. We have to make judgment calls that the AI can’t see or quantify.

    As the “doing” with managing becomes less and less, digital marketers need to broaden their scope of channels and platforms to become more strategic in recommendations.

    As AI becomes more prevalent, marketers also need to understand AI. So, I decided to ask chatGPT what marketers need to do to keep up with AI. Here is the response…

    To evolve with AI in digital advertising, digital marketers can take the following steps:

    1. Educate Yourself: Start by gaining a solid understanding of AI and its applications in digital advertising. Familiarize yourself with concepts like machine learning, natural language processing, and data analysis. Stay updated with industry trends and advancements in AI technologies.
    2. Leverage Data: AI thrives on data, so focus on collecting and organizing relevant data sets. Ensure you have access to clean, accurate, and comprehensive data that can be used for AI-driven analyses and decision-making.
    3. Embrace Automation: AI can automate repetitive tasks, allowing marketers to focus on higher-value activities. Identify areas in your digital advertising workflow that can be automated using AI tools and platforms. This may include tasks like data analysis, campaign optimization, ad targeting, and content personalization.
    4. Utilize Predictive Analytics: AI-powered predictive analytics can help you anticipate customer behavior and trends. By analyzing historical data, AI algorithms can make accurate predictions about consumer preferences, purchase patterns, and engagement levels. Use these insights to refine your digital advertising strategies and tailor your campaigns for better results.
    5. Implement AI-driven Ad Targeting: AI can enhance targeting precision by analyzing user data and behavior patterns. Leverage AI-based tools and platforms that can segment your audience effectively and deliver personalized ad experiences. This will lead to higher engagement rates and improved ROI.
    6. Optimize Content with AI: AI can assist in creating and optimizing content. Use AI tools to generate engaging headlines, create personalized product recommendations, and test different variations of ad copy. AI-powered content optimization can help improve click-through rates and conversion rates.
    7. Monitor and Optimize Campaigns: AI algorithms can analyze vast amounts of data in real-time, enabling marketers to make data-driven decisions quickly. Leverage AI-powered analytics platforms to monitor your campaigns, identify patterns, and optimize performance in real-time. This will help you allocate your budget effectively and make timely adjustments for better campaign results.
    8. Stay Ethical and Transparent: As you incorporate AI into your digital advertising strategies, prioritize ethical considerations. Ensure compliance with data privacy regulations and communicate transparently with your audience about how their data is being used. Build trust and maintain transparency to foster long-term customer relationships.
    9. Continuous Learning: AI technology is evolving rapidly, so it’s essential to keep learning and experimenting with new AI tools and techniques. Stay updated with the latest developments in AI and explore how they can be applied to enhance your digital advertising efforts.

    By embracing AI in digital advertising, marketers can unlock new opportunities for improved targeting, personalization, and efficiency, ultimately driving better results and ROI.

    That’s how AI says to keep up with AI. Most sounds about right to me. Even if you don’t have access to all of the tools listed, jumping in where we can as soon as we can is important to the future of careers in digital marketing.

  • Google Automated Campaigns…use with caution

    Google Ads is a great advertising tool for businesses of all sizes. From international organizations to local car repair shops, Google Ads can drive revenue. With the push into automated campaigns, it may be easy for businesses to set it and go simply. In our experience, that would be a mistake.

    Issues with Google’s Automated Paid Search Campaigns

    While using Google Ads’ fully managed/optimized settings can be beneficial for some advertisers, there are also several potential drawbacks to consider:

    • Limited control: Using fully managed/optimized settings means that you are giving up some control over your campaigns. Google’s algorithms will make decisions about which keywords to target, what ad copy to use, and how much to bid for each click. While this can be convenient, it can also lead to missed opportunities or suboptimal results if Google’s decisions do not align with your business goals.
    • Higher costs: Because fully managed/optimized campaigns rely heavily on automated bidding strategies, they may end up costing more than campaigns that are manually optimized. This is because automated bidding algorithms may bid more aggressively than is necessary to achieve your desired results.
    • Less transparency: Fully managed/optimized campaigns can be less transparent than manually optimized campaigns. With less control over your campaigns, it can be difficult to understand how Google is making decisions and what changes you can make to improve performance.
    • Limited customization: Using fully managed/optimized settings means that you are limited to the options and features that Google offers. This can be a disadvantage if you have specific campaign requirements that are not supported by Google Ads.
    • Potential for misalignment: Google’s automated algorithms may not always align with your business goals or audience preferences. This can lead to wasted spend or missed opportunities if your campaigns are not reaching the right people or driving the desired results.
    • Overall, fully managed/optimized settings can be a good option for some businesses, especially those that are new to Google Ads or have limited resources for campaign management. However, it is important to weigh the potential drawbacks against the benefits before deciding whether this approach is right for your business.

    What type of program is good for fully optimized campaigns

    To get the most out of a fully automated campaign, you need to provide valid input for Google’s algorithm. The best is e-commerce/sales with a Shopping campaign. While we’ll still manually edit titles and descriptions, letting Google manage the bidding and placements usually provides good results. The returning revenue data back to Google, the algorithm has a direct metric against which to optimize the campaign.

    Campaigns that should be managed manually

    On the opposite end of the spectrum are programs where leads and calls are generated, but there is no quality indicator. A spam lead counts as much as a prospect. Google may optimize the spam sources because they are getting more leads. It almost becomes a game of generating more traffic rather than qualified leads.

    How to Approach Paid Search Campaign Settings

    Before launching a fully automated campaign, advertisers should create and manage campaigns manually. Even after the automated campaigns run (if you decide to do it), you may want to set up a manual campaign periodically to learn about the landscape. To understand the metrics you see in an automated campaign, approach the manual paid search campaign in the following way.

    Search Query Reviews

    Check on the queries where Google is showing your ads. Do these make sense? Should they be negatives or have their own ad group? This is a typical manual management program. 

    Since Google is basically ignoring your target search term match types, and even venturing pretty far afield in the queries where they show your ad, this gives you an understanding of how Google will treat your ads in a fully managed campaign. This is one of the best ways to see what will happen. It can also help you set up the rails you want to apply to the automated campaign where possible.

    Paid Search CPCs

    Get a handle on the cost per click for a search campaign that is managed manually. Assuming well-structured ad groups with built-out negatives, you will have a good idea of what the competitive landscape looks like. Having this information will provide an understanding of your CPC for the automated program.

    We’ve seen automated paid search campaigns with CPCs that were 1/10th the manual campaign. Knowing the details of the category through manual bidding, we knew that Google was not showing the ads in the best way. This proved out with the quality of (or lack of) the leads; a lot of spam. Learn where your CPCs need to be not just to drive traffic and form fills but to gain quality leads.

    Set Geos for observation

    Each area of the country has a different competitive environment. This may impact search results. The CPC may be different, or the conversion rate may be different for the various search terms. You may also see that copy performs differently.

    With this understanding, you may decide to be more aggressive in certain areas. With a fully automated campaign, Google will likely push your ads to where it is the least expensive. On the surface, this may seem fine. But, you lose the opportunity to penetrate more competitive areas. 

    Depending on your category, there may be other metrics that are important for you to understand before starting a fully automated paid search campaign on Google. Configure your search campaign settings in order to gather the data. Once done, you’ll have a better idea of how well the automated campaign is performing.

    As Google pushes for advertisers to adopt its AI (fully automated campaigns), it will be tempting to let Google have your budget and run with it. Avoid doing this. Adopt a cautious approach to using AI, and gather information so you will understand the results. Absent the basic information about paid search performance in your category, you will not be able to tell if the automated campaign is performing as well as a campaign can.

  • Avoiding Agency Churn

    There are many challenges to achieving a client’s goals. Often these challenges can be worked through by the agency and client. Identifying possible roadblocks prior to signing a contract will help ease the navigation through the initial months of the relationship. One sign of possible difficulty is a history of successive agencies for the client.

    The issue of Successive Agencies

    Sometimes, it is simply a difference in culture or way of working. To avoid this, we dive into how the client likes to work internally as well as with vendors. If these align with our own culture and method, it may be a good fit. If not, we will walk away from the opportunity.

    When the succession of agencies is attributed to a “lack of performance,” red flags are raised. 

    While some agencies may struggle for results, most are decent. Sometimes the lack of results comes from the different working styles; this is fixable. More often, it results from an inaccurate assessment of the market, the client’s unrealistic view of their position, or restrictions the agency chooses to ignore in order to obtain the business. An agency can’t fix this set of issues, and ignoring them hurts the client.

    Ignoring the realities

    Both clients and agencies may wear rose-colored glasses. They tend to believe their own hype, ignoring their competition’s strength, the market’s complexity, or barriers to their goals. 

    On the client side, we may hear things like:

    “We are well known in the market.” Too often, particularly in fragmented markets, clients overestimate their brand awareness.

    “We have special relationships with the manufacturer.” Very infrequently, a retailer’s pull with a manufacturer will be greater than that of other retailers. As a result, clients may believe things like “we get the best pricing,” “we get access to more inventory,” or “we have access to more SKUs.” They believe they have an advantage that should naturally generate better sales. After working with the client and gaining experience in the vertical, it is apparent that the client does not have the advantages they believe they have.

    On the agency side, the responses involve overconfidence in overcoming  (or ignoring) what blocked prior agencies. The agency will take it if the client is willing to shift the business. While this will boost the agency revenue, it is a disservice to the client. Agencies selling to clients should highlight the issues even at the risk of not ‘winning’ the sale.

    Avoiding the churn

    The responsibility of making a good partnership rests with the client and the agency alike. It starts with reciprocal honesty. 

    What can agencies do, and what should clients expect?

    Set realistic expectations. 

    One of our first steps in working with a prospective client is developing a model for conversion based on expected costs, impressions, CTRs, and conversion rates. This provides an average cost for leads or sales (with est revenue depending on the client.) Are these numbers acceptable to the client? If so, what is necessary to achieve them?

    The first filter (are the numbers acceptable?) is a quick way to understand the client’s expectations. It is possible that prior agencies achieved these numbers, but the clients wanted lower costs per lead or sale. Sometimes, you get vague directions just to have a lower cost. Either way, having this ironed out before an engagement avoids issues later.

    If the numbers are unacceptable, it is better to be open about it. 

    The second filter is critical in understanding how far the client will let you go to achieve results. It is often only after making recommendations that clients may object to the agency’s directions. Inquiring about the activities and recommendations of past agencies provides a sense of what will be acceptable. We will also provide broad recommendations to see if our strategy is acceptable. When there are too many unaccepted recommendations, it is difficult to achieve the goals.

    For instance, we had a prospect that wanted an SEO program (and were paying an agency for SEO) who would not allow any changes to their website. The site needs many changes to be even remotely ready for a decent SEO program. While we could have continued to try to get the business, we would have done no better than the current agency. We informed the prospect of the barrier, were thanked for our candor and went our separate ways.

    What can prospective clients do?

    Be candid with expectations, history, and unknowns. Agencies rely on the information to make recommendations. Some information comes from research, and much comes from clients. If a skewed view shades the information from the client, then the agency recommendations will be off the mark. 

    A review of past agency interactions can be helpful if a company has seen a succession of unsuccessful agency partnerships. How many recommendations were made but unaccepted? Has performance been consistent over the agencies (though below desired targets)? Were there consistent meetings? These are generally easy questions.

    Was the information provided to the agency accurate? This may be more difficult to determine because it requires companies to question their own stories. Challenging preconceived notions about the market position, product quality, and vendor relationships is hard when the company leaders are the source of information.

    Long-term partnerships

    Longer-term client/agency relationships are rewarding for both. Well-performing digital marketing performance for the client and steady revenue for the agency are, of course, important. But good relationships go beyond the monetary aspects. Ensuring the cultures mesh, communication is strong, and that there is mutual respect helps the relationship through the inevitable ups and downs encountered in business. These things start with open and honest conversations.

  • Managing Change in SEO

    Managing Change in SEO

    SEO is dynamic. That’s no secret to anyone familiar with the field. We see a lot of changes in our metrics that result from Google adapting or changing algorithms. Sometimes, Google changes how it processes information through Google Search Console. And other changes are the result of something in the market (or related to it). The many influences on SEO can make it difficult to determine why numbers are changing (or not changing as expected.)

    Over the past year, we have seen different things affect our clients. Depending on the client, geography, or industry, some clients felt the impact of the changes more than others. Here are a few of the more notable changes.

    Change In Manual URL Submission

    Old hat to SEOs, but perhaps unknown to those on the outside, Google Search Console (GSC) provides webmasters with the ability to submit a URL and request that Google index it. And it is just that, a “request.”  Manual submissions are used for new pages or pages with substantive or time-sensitive changes.

    In theory, GSC will pick these URLs up in the sitemap or as part of its crawling. But those are based on unknown crawling schedules. So, being able to submit the URLs for “priority” indexing manually has been a valuable tool. 

    Unfortunately, late last year (or perhaps earlier), Google started to delay crawling manual submissions. Though the tool indicates the URL is in a priority queue, Google takes no action in a timely manner.

    In our experience, a URL submitted manually would be indexed within a week and often with days. Then last fall, indexing was delayed. Google would acknowledge the URL but not index it for search for quite some time. 

    The length of the delays indicated that the indexing may not have occurred because of the manual submission but because Google saw the URL while crawling.

    Indeed, that was ultimately the guidance Google provided. While you can submit URLs manually, they are more interested in finding links from other sites to your pages. 

    While linking has always been an important ranking factor, Google is moving to where it may only acknowledge URLs if they find them while crawling other sites/pages. This is pure supposition but within character for Google.

    Smarter, more efficient SERPs

    Depending on how you look at your search impressions in GCS, you may see a drop that masks actual improvement. 

    For websites with many pages with similar content (think product pages), we have seen a reduction in the URL impressions but an increase in the query impressions (absolute number of times the site appears for a query).

    Previously, Google was delivering 2+ site URLs to a single query. More recently, we are seeing fewer URLs appearing for the same query, but our impressions and position for the URL that does appear are improving. 

    While our URL impressions decrease, our query impressions increase. 

    Giving credit to Google’s methods, we also see improvements in the quality of the traffic as measured across engagement, leads, and e-comm. The algorithms better deliver relevant content (though less of ours) to the searchers. Both searches and websites benefit.

    Localization in SEO Matters

    We do a lot of work in the moving industry with clients in different markets across the country. As you can imagine, people in different areas may search for the same service using different terminology. This is not unique to movers. 

    But, in addition to users searching differently, the competition is different, and the way Google ranks things appears to change based on the market as well. 

    We experiment with different content structures and have found that how we construct URLs and arrange content is ‘rewarded’ differently by Google in different markets. In some cases, more encompassing content on a page gets ranked well for search terms, while in other markets, divided, more focused content on a page works well, spreading the same content from one page over multiple pages. The same content performs differently depending on how you structure it, which changes by market. 

    Implications for national brands and brands with local footprints are the same. To get the best results, you not only have to cater to how people behave at the local level but also to how Google rewards content at the local level (perhaps driven by local behavior we can’t see.)

    It informs brands engaging with digital marketing companies with a cookie-cutter industry approach. We have seen this in the medical industry and restaurants as well as moving. Marketing companies that focus on a niche apply the same site structure and KW priorities that may work well in some markets but not others.

    Changes in SEO Results that have nothing to do with us

    When we review changes in performance, we don’t just look at the absolute delta. We break it down to see what groups of search terms improved and what group of search terms decreased (standard SEO practice.) In any given month, the net of these may be plus or minus, but segmenting them lets us better understand where we can have an impact.

    In one case, we saw that nearly 10% of the volume in declining search terms came from a query that has little to do with the products. 

    The product is a “Throat Goat Pump.” Last year, Google was also showing our URLs for the search “goat throat” as well as the correct term “throat goat.”  Understandably, people may have transposed the words.

    In 2022, Kim Petras released a song named “Goat Throat.” Now, Google has a highly relevant page to which to direct searchers. While the term was used previously, Google didn’t have a place to direct users. Now it does.

    So, of the terms that lost impressions in GSC, 10% came from a word that the vast majority of the searches are irrelevant. May we have lost some revenue? Sure. But, the fact is the new content made much more sense. And, we do still sometimes appear for it, so perhaps it remains relevant for certain users that Google has identified. 

    There are two takeaways from this: 1) Changes to your SEO metrics can be significantly impacted by things over which you have no control… the landscape is not static. And 2) some changes, even big ones, may not be as negative or positive as they first appeared.

    Managing Change in SEO

    The secrecy in which Google operates makes knowing what to expect impossible. Even announced changes are sufficiently vague as only to give the warning to keep your eyes open… which you should be doing anyway. 

    The best way to navigate the changes is to stay focused on best practices. . Even Google’s most recent guidance points back to old guidance for SEO. Relevant content, good code structure, decent site performance, and localization where it makes sense will mitigate the impact of Google’s changes. 

    But there will be an impact. With consistent reporting, deep dives, and focus, any changes will be apparent early, and you can react to them.

    SEO is not rocket science, it is just hard work.

  • Our favorite 9 Google Analytics Reporting Features

    Google Analytics has a lot of great reporting capabilities and features. Too many people don’t use them because they may not be obvious, or may take some time to set up, or their inputs may not be properly set up. Whatever the reason, it is worth overcoming it to benefit from these Google Analytics capabilities.

    Google Universal Reporting overview

    These capabilities are part of Google Universal. Yes, Google wants everyone to migrate to Google G4, and you should. But the reality is that Universal Analytics will be around for a while. The amount of time you spend setting up proper GA reporting will be well worth it for the next year or two or more before your G4 migration.

    GA Universal has several areas for reporting. All of them have their own value, and which ones you use will depend on what questions you want to answer. And this is the key point for any reporting setup. 

    The first step is to gather the questions you need to answer, how often you need the answers, and what you will do with the information. Too often, we see people set up elaborate reporting schemas, but don’t really have an idea of what the action items might be.

    To get to the questions it helps to start with something as basic as your responsibilities. 

    1. What actions do you take and how often? 
    2. To decide on those actions, what information do you need, questions answers? 
    3. Finally, how will you know if your decisions and actions actually made an impact?

    The type of reporting and frequency will be based on the answers to these questions. 

    Daily reporting is often a comfort rather than a practical use of your time or resources. Do you take action every day based on yesterday’s metrics? If so, then daily reporting makes sense. If not, then daily reporting becomes a distraction, or worse, encourages you to ignore information because it comes in too often without changing.

    Design your reporting around the three questions above, and you’ll find your time is much more productive.

    Though we really like the reports shown below, the standard sets of reporting capabilities are very useful. You should be sure to explore these to understand if they serve your needs before investing time and resources in customizing reports and dashboards. Don’t over-engineer your reporting.

    Google Analytics Customization options

    Our Favorite Types of Google Analytics Reports & Features

    1. Google Analytics Alerts

    One frustration people have is learning about a problem well after it started. These situations often lead to prolonged poor user experience, lost revenue, or large gaps in information. If you are charged with maintaining a website, or your goals are impacted by various parts of site performance, then Google Analytics Alerts can help you stay on top of things without having to constantly log into GA or your site to check.

    Google Anlytics Alerts setup

    You set up your Custom Alerts in the Admin area for a given View.

    Take a look at the options that are relevant to your responsibilities. If it’s eCom conversion rates, you can create an alert for a drop vs a prior period or below a certain level. Basically, anything that you can measure in GA can be the basis for an alert.

    The alerts can be set to be emailed to yourself or others.

    A few things to keep in mind. 

    1. The alerts are intended to be triggered based on performance. So, they work over a daily period or longer.
    2. Be sure of your threshold. Getting alerted every morning because you set the conversion rate threshold too low will lead to you ignoring the alerts. If the threshold is truly accurately set, but likely to trigger alerts, you need to address the core issue causing the low conversion rate before setting up the alert. 
    3. GA Alerts are not intended to notify you of catastrophic events. If your site crashes today, you’ll not know until tomorrow. If page load speed drop significantly, again, you’ll not know until tomorrow. There are other tools available to monitor major events like these.

    Google Analytics Alerts are a great tool if you follow the “management by exception” philosophy. As long as things are going well, you don’t need to constantly monitor reports. But, when something falls off (is an exception), you want to know and manage it.

    2. Google Analytics Dashboards

    A Dashboard is a great type of report that concisely shows important information and lets you keep an eye on trends, general performance, and any exceptions. The key is that the elements of the dashboard remain consistent so you can tell, almost at a glance, if something seems off. 

    The purpose of the dashboard is to provide a higher-level view of performance and indicates where and when you may need to delve deeper. This is often made analogous to the instruments in an airplane cockpit. They’re designed to be quick and easy to read, so we know if there is an approaching issue.

    In addition to the traditional approach of using an analytics dashboard, we also like to use them when we launch a new initiative. Set up properly, with the right filters, and you can closely monitor virtually any segment of your website traffic against target metrics. This makes it easier to see if the initiative is on target or you need to adjust your plan.

    Setting up a dashboard in GA is pretty straightforward. On the left-hand panel under Customization, you click on Dashboards. Then, click the red “Create” button.

    At this point, you will have three options:

    1. Blank Canvas. I recommend holding off on this option until you are familiar with the widgets and filters of the dashboard.
    2. Starter Dashboard. This is a good, basic dashboard about general user stats for the site. It won’t show you much by way of nuance, but it is a good overview of the site’s performance.
    3. Import From Gallery. The GA Dashboard gallery is pretty well populated and a great way to explore different layouts and ways to view your GA data. One caveat is that some of the dashboards in the gallery might make assumptions about how your GA is set up and your data may not fit their dimensions, metrics, and filters.

    Once you are in a dashboard, you will see a few options at the top. The first is the “+Add Widget”. Dashboards are comprised of widgets displaying graphs, tables, counters, etc. 

    There are a lot of configurations you can create. But, one of the most useful elements is the “Filter.”  This handy tool lets you isolate the site traffic to that which is important to you. 

    Most of us look at segments of the traffic, such as paid search or certain content/pages, among other dimensions. 

    Explore the dimensions and you will likely find that you can narrow the scope of the dashboard data to what is most relevant to your reporting needs.

    If you are starting out, focus on playing with the “Starter Dashboard,” editing the widgets to see what happens. 

    Then do the same with the gallery dashboards. After a while, you’ll be able to add the widgets and filters that show you the information in the format you need.

    3. Google Analytics Custom Reports

    The custom reports, also under Customization, allow for the same data and filter access as the Dashboard. But, the reports tend to be narrow and deep, whereas dashboards tend to be wide and shallow.

    Galleries are also available in the Custom Report area. These reports tend to be good for metrics shown over many elements of a dimension. Think product sales, conversion rates by date by channel. These are data tables built to show metrics and dimensions in a way that the default to Google’s UI reporting doesn’t.

    There are three basic ways to set up reports.

    Build the report 

    start by selecting the metrics, then the dimensions. You have the option of creating flat tables or building in a drill-down table.

    Additionally, you can add multiple tabs. This can get tricky because there is a temptation to add tabs upon tabs, leading to data creep. Falling into this trap causes reports that become unuseful, they lose their focus.

    When creating these reports, one of the most important tools is the filter. Generally, without filters, the data in reports created here are very similar to the standard reports in the GA UI.

    Import from Gallery

    Like Dashboard, there is a robust custom reports gallery. The gallery has some great filtering capabilities that will let you narrow the scope to the most relevant types of reports.

    When you look through the Gallery, be careful to select reports and not dashboards. These are usually identified in the title. 

    google Analytics custom reports gallary

    Finally, before you build a report from scratch, take a look at the next way to create custom reports. 

    4. Saved Reports

    I am combining “Saved Reports” with “Custom Reports” because what you save from the regular Google Analytics UI has been customized. 

    If you find yourself going into the standard reports in GA, adding the same secondary dimension, and the same filters to review data on a regular basis, this should be created as a saved custom report. And Google makes it easy with the “Save” button at the top.

    Save reports with filters and dimensions

    The good thing about the Custom reports and the Saved reports is that they have the same date range selection as all GA reports. Also, if you want to make tweaks, or try out different dimensions, you can duplicate the report. This lets you keep the current report intact while checking out some options.

    5. Goal Funnels

    Perhaps one of the most useful reports for optimizing the users’ path to your target goals is the Conversion Goal Funnel visualization. This is something we like to use with the purchase funnel but can be used with any goal that requires the user to take discreet steps.

    To start, you need to set up a goal in the View’s Goals section. Creating a destination goal, with steps along the way.

    Generally, the steps are discreet pages that the user clicks through on the way to the goal destination. This may be a thank you page, transaction confirmation, or some other content consumption.

    There are several reasons the funnel visualization is useful. At a high level, it tells the conversion rate from when someone starts the process to when they complete it. 


    But, more telling is that at each stage, you can see the funnel drop off and where the users went, either as an exit or to which pages on the site they went. 

    A closer review of this information can provide insight as to why people are dropping off. This can be used to decide where you might run A/B testing, or change content to ease the flow from one step to the next.

    Helpful Google Analytics Features

    Generating reports is great, but providing features to share, annotate and append the data are key strengths in Google Analytics. The rest of our favorite features in GA incorporate these capabilities and we’ve found it to be very useful.

    6. Exporting GA Reports

    A nice aspect of Google Analytics reporting is the ability to share the report via email, PDF, or spreadsheet. You can export the various reports for downloading or send them to a Google Docs Spreadsheet. You can also set the reports to be emailed on a one-time basis or as a scheduled report.

    7. Notation in GAs UI

    Often, when we see changes or odd blips in the GA data, we ask what happened that may have caused. A neat feature of Google Analytics is the ability to make date-based notations that appear wherever the graph of data is seen. Make notations as things happen, even if you don’t initially see a data impact. This will help when looking back to explain data trends.

    8. Data Importing

    A great feature of Google Analytics is the direct connection to Google Ads, being able to see the cost, clicks, and impressions by various dimensions. This feature is extended to other channels via the data import feature in GA. 

    There are several types of Data Import. We most often use Cost data. A key consideration is that your UTM parameters’ values match the medium, campaign, content, and other dimensions that are being passed through with the channel data that you upload.

    If you are responsible for media performance, this tool makes it easier to create a single repository of your media metrics and performance KPIs. You will find this feature in the properties admin section.

    9. Audience Definitions – Audiences

    Creating audiences allows you to segment your visitors into distinct profiles that can be used in Google Ads, or in segmenting your reporting. This is great for remarketing, optimizing the user experience, or just understanding how some segments behave versus other segments.

    As you explore Google Analytics, you will no doubt find features that you favor over others. The fact is, there is a lot that can be done in GA. These 9 features just barely scratch the surface. 

    From integrating other Google Tools, to creating content segments, or custom dimensions, you can design just about any kind of reporting you need in order to make decisions. Just be sure you plan what you need ahead of time.

  • 21 On-site SEO Areas to Improve Your Rankings

    21 On-site SEO Areas to Improve Your Rankings

    The recommendations for on-site SEO, or on-page SEO, over years, have often been “flavors of the day”. Because Google is opaque, there are no direct answers about what specifically improves rankings. In our view, placing too much emphasis on a single aspect (or a couple) of SEO elements will lead to disappointment.

    We’ve sat in on more than one seminar session dedicating inordinate time to debating things like the Title tag. “Stick to keywords”, “use attention-getting language” (little worry about KWs), “absolutely stick to less than 60 characters”, “don’t worry about the length too much.” This was one session, 4 experts, 4 opinions.

    Here’s the thing. They may all have been right. The discussion of what to do for SEO outside the context of actual search terms, locations, competition, and other factors is fairly meaningless. Cute title tags may garner enough clicks in some categories to make it better than discrete keyword usage. You have to try different approaches (though I favor discreet KW usage 😉 ).

    Our approach to SEO

    To make it through the Google dance, it is best to have a holistic approach to search engine optimization. While individual tactics may sway things in a category or a location, if the core content and page structure are wanting, it will be harder for pages to improve in their search rankings.

    Cover the basics first, then, based on the competitive landscape, decide what to emphasize.

    Here are 21 on-site SEO implementations that will help you cover the key aspects of search engine optimization.

    1. Title Tag: Tell the search engines what your core topic is

    The HTML title tag content appears in the tab of a web browser. It is also the primary title source of content that appears in the search results.

    Search engines use this content as an indication of the topic of the page.

    Google has been changing up the Title content on the SERPS, using its AI to decide to re-write the title to better match the search query. Some research indicates that this happens more often when the title tag content is over 60 characters or less than 6.

    The best practice is to keep the length between 50 and 60 characters.

    2. Description meta-tag is your sales pitch

    This is your elevator pitch. Why should the searcher click on your SERPS rather than others? Make it compelling.

    While descriptions are not necessarily used in rankings, they do impact your organic CTR. Keep the primary search term at the start of the description (a few words in perhaps, if not the start), to make the relevance clear to the searcher.

    Keep the length close to but under 160 characters.

    3. H tags are the base structure of your content

    Remember in school when you had to write a paper and the first step was to write an outline? H tags are like an outline. They provide structure to the content.

    There should be one “H1” tag. Then there are/can be multiple “H2”, “H3”, and so on. If you get beyond “H4”, you probably are getting deep enough for a different page to cover the topic.

    If your content is deemed Google “Snippet” worthy, the H tags will likely be part of the content. Make them descriptive enough to make sense if read by themselves.

    4. Content length, the ongoing debate

    Generally, the overall content length should not be less than 500 words. While this can vary depending on the keyword competition, more, relevant content, is the way to go. While 500 words have been a minimum benchmark, more (relevant) content is better.

    Break content into smaller chunks of 100-250 words. Avoid compound sentences. Your content should be written with authority, but not over the heads of a novice read in the category. Small, concise paragraphs are easier to scan and consume. This makes it better for reader retention and time-on-page.

    5. Keyword use has evolved

    Over the years we have gone from singular keywords/terms target page focus to theme/semantic targeted. Semantic search improved the understanding of the relationship between words and phrases within a topic. Using similies, interchangeable terms related to the topic is a preferable way to go.

    Having said that, check the high-ranking competition and see if this holds true for your target keywords/topics. As we said, things change by category, search term, and location.

    6. Image file size

    Keep it small. Use only as large (dimensionally) an image as needed. We’ve worked with clients that offer high-end residential landscaping and remodeling. Large, beautiful images are a must for their brands. But, do try to keep it small as possible.

    To help with any dimensional-sized image, use image compression to minimize the KB size. You can use graphics tools as well as plugins/addons for most CMSs like WordPress.

    7. Make good use of the “alt” attribute

    “Alt” is an attribute in the “img” tag for images. The content of the “alt” attribute is intended to be a description of the contents of the image.

    The content should be descriptive of the image while clearly related to the content of the page (presumable, that’s why the image is there.) “Red car” is not as good as “red 1967 ford mustang on a country road.”

    8. Create an FAQs Section

    FAQs have benefits for users and SEO

    FAQs tend to be engaging. If done properly, with research, the FAQs help users with core concerns about the product, service, or company. This reduces bounce rate, increases on-page time, and gives users what they need.

    For some categories, properly structured content might be picked up in the snippets. This is more trie with FAQs related to broader topics, so worth considering where it makes sense in your content.

    9. Use Lists where it makes sense

    Properly structured, lists make it easier for search engines to understand your content. Use the standard HTML ul/ol list tags.

    Users consume lists at a glance, letting them see the relevance of the content with less effort. Like other recommendations in this article, this is a user experience benefit.

    10. Apply JSON for structure content

    The search engines try to accurately identify the information on a page. For much content, they have to work it out semantically. Where possible, they look for structured data. This is where information is provided in an agreed-upon format.

    JSON is a format that provides information (unseen by the user) in the code of a page.

    Schema.org, provides the agreed-upon structure for things like business information (name, address, phone number, etc), reviews, product information, and more. This provides a good place to see what types of information make up the structured data.

    By using the structure, site owners make it easier for search engines to identify content.

    11. Use MicroData if you can’t use JSON

    Ok, technically, this provides the same type of thing as JSON, but it is embedded in the HTML tags that present the information to the user.

    Also as part of schema.org, it’s valid. If you are not familiar with JSON structure, you can use HTML microdata.

    12. The image source file name in the url

    Back to the img tag. The file for the image is placed in the “src” attribute of the tag. We like to use file names that align with the image name and site content. For instance, following the example above, rather than us a name like “image001.jpg”, or “car.jpg”, we like to use “red_ford_mustang_1966.jpg”.

    It is not necessarily a book boost to organic search, but it is another indication.

    Internal linking is a great tactic for sharing PageRank and connecting content throughout a website. To help strengthen the connection, contextualize the content of the link and the target url. Use descriptive text where appropriate. Rather than just say “click here”, add copy that lets the search engines “see” what the target content is about.

    If you have access to Google Search Console or search ranking data, you can be more strategic about your internal linking. But, absent these tools, place descriptive internal links where they will help the user the most.

    14. Let the social platforms know what’s on the page with OpenGraph

    Sites and social media channels use the open graph markup to display content on their platforms when picking up your page. The open graph (OG) tags provide information social platforms use to display when someone shares the page URL. Titles, images, descriptions, and so forth are shared. For now, unlike Google, if the sites use OpenGraph tags, the social channels don’t overwrite them.

    Ahref provides a great introduction to Open Graph tags. There are a lot of tags for OG, but don’t overwhelm yourself with them. Pick the relevant ones and let the others go.

    15. Make it easier for search engines to find content with a Sitemap

    We are referring to the XML file that tells search engines about the pages on the site. It lets you convey information such as the page URL, how important you believe the page is relative to other pages on the site, how often it’s updated, and other attributes. Most CMSs have addons/plugins that can generate sitemap XML files automatically.

    16. Be proactive with mobile settings using the Viewport

    This is a meta tag that provides browsers information about the viewing port ratios so they can size the viewable area through which the page is displayed.

    It seems like this should be the default behavior, but the tag is needed for a mobile-friendly experience. As Google is assessing sites with the mobile-first perspective, missing this tag is a problem.

    17. Bold tags, are good for UX. For SEO?

    Using the “bold” tag to make text bold may help with search engines connecting content to search queries. But, regardless of the direct ranking implications, the judicious use of bold tags will help users identify important content. This tends to reduce bounces and increase time on the page. The tag may be a minor player but is helpful in showing and prioritizing important content.

    18. Provide the search engine crawlers directions with Robots.txt

    The robots.txt file is a plain text file that lives in the root server (usually) of the site. It tells the search crawlers what pages/folders should and should not be crawled.

    In addition to some admin pages, transaction pages, and member area pages that you may not want to waste quotas on, you may have page content that is not core to what is important. You may want to tell the search engine crawlers not to index those pages as well. Unless you are an experienced SEO, you should be conservative in your list of blocked content.

    19. E-A-T: Expertise, Authoritativeness, Trustworthiness.

    The E-A-T factor does not technically have a metric that you can measure against. There are, however, a few things you can do to improve E-A-T.

    Be sure to have writers with subject-matter experience. As people research subjects, it quickly becomes clear if the writer has experience with the topic, or is just a generalist who picked up the contract to write it.

    Authority can be tricky. Google tried to have a metric for this but people spammed it. What you can do is be sure your site is well focused on the topic/category and, where applicable, have profiles for the writers. The writer profiles should reflect what might be found in LinkedIn or industry trade publications. Linking to those other bios can help as well.

    Trustworthiness is what it says, can the site be trusted. Think about claims. Is the deal on the site too good to be true? Are the qualities attributed to the products or service reasonable? Basically, be honest and you’ll be ok.

    You can get a lot of advice on this topic. Try to keep it simple though. Here is a good perspective on E-A-T.

    20. Make your content easily shareable

    Use code snippets provided by the social platforms so users can simply click to share. Along with the Open Graph tags, make sharing easy for users. Have your social links on the site, and have share buttons in relevant, sharable content. The more user engagement you encourage, the more traffic and, hopefully, links you’ll garner.

    21. Read & Listen to content about Search Engine Optimization

    No, technically, this is not on-site or on-page SEO. But, read SEO articles, subscribe to the industry newsletters, and listen to podcasts. This really serves two purposes.

    If something changes, or is on the horizon, you’ll hear about it earlier. While we don’t chase the flavor of the day, being aware of things and critically thinking about them is important.

    It’s motivating. Hearing about and seeing others try new things, learn, succeed and fail, encourages us to do the same. When you disconnect from the broader community, engagement in your own SEO efforts also wains.

    For seasoned SEOs, the above is basic. Some of the recommendations are about SEO hygiene, keeping things in order in case Google makes another change(and it will.) But, for the business owner responsible for the website and overall performance, the above provides a guide for focusing conversations and understanding what your in-house SEO or agency might recommend.

    If you don’t have the time or resources to tackle all or even some of the list above, then here are the three that’d I’d prioritize: Content, Title Tags, H tags. These are all very closely related. Using the Content as the base, the other two will follow.

    This article intentionally did not cover the technical aspects of implementing the 21 SEO focus areas. Most are things people with rudimentary HTML skills should be able to handle. But, if you’re just starting out, I encourage you to pick one area at a time and search “how to…” to learn more about implementation or making changes. There are so many resources for HTML out there that you should be able to easily find one that suits you.

    There are other components to SEO such as technical SEO and link building, but those are well beyond our scope here. If you have any questions, drop us a line.

  • Better Reporting for Better Decisions

    Better Reporting for Better Decisions

    Yes, it’s that time of year when we start thinking about what we’ll do differently next year. Among the many challenges we all deal with is managing information, and more specifically how we consume information. Often we are not faced with too little information, but far too much. To make well-informed decisions, we need to better focus on the important information while either filtering out or delaying consumption of the rest.

    A Little Background

    Over the years, I’ve given the topic of digital analytics reporting a lot of thought. Running digital agencies and working with hundreds of clients over the past 30 years, I’ve seen how people of all levels handle (or don’t handle) information. 

    I was fortunate to consult with Kering, the parent company of brands like Gucci, Saint Lauren, Bottega Venetta, and others. Running 1-day digital analytics seminars for their groups in cities like Florence, Paris, New York, Boston, & Hong Kong, we engaged in conversations with people in positions ranging from copywriters to group presidents. 

    What made this engagement unique was the common goal of all to improve the digital experience for their customers. In one initiative, across multiple business units, we saw how tackling the same goal was being dealt with at all levels and across disciplines. 

    Common among all the people we worked with was the basic question: 

    “Did I have an impact?”

    Digital Analytics & Reporting

    That question, “did I have an impact?” is at the heart of how people should prioritize and consume information. It is the foundation for creating and delivering reports.

    The experience with Kering lead to the writing of “Digital Analytics: The Culture of Insights and Actions” (Available at Amazon Kindle Edition or download the PDF version). While the book focuses on organizational culture and structure, it also touches on how we can each structure the information we consume.

    What we saw at Kering, and across clients, is important information being overshadowed by mounts of interesting information. 

    Important information is what you need to know relative to your impact. Interesting information can be anything from broad KPIs that you cannot affect, to things other people want you to know about what they are doing, to fun facts in your industry. While consuming interesting information is great, doing so should not get in the way of clearly seeing the important information. 

    Before next year starts, determine what information you need to see in order to know:

    1. Did you have an impact?
    2. Was that impact what you expected?
    3. What might you do next for better outcomes?

    For a copywriter, the set of information will be very different than for a marketing director. Both the nature of the information and the frequency it is needed will be different. For your role, what do you need to know, and how often do you need to see it? 

    This should be what informs your reporting.

    The book mentioned above was written a while ago, so the tools mentioned as examples are not up to date. But, the book is not really about the tools. It is about the culture of the organizations that want to move toward better decision-making on all levels. If you’re thinking about reporting for your organization or your team, take a look; I hope it’s helpful.